faq covid19

In light of the COVID-19 Pandemic, the Cornwall Police Service (CPS) is continuing to ask for your patience as we continue to make public safety our priority. In accordance with guidance provided by health authorities, the CPS is asking residents to consider alternative options before attending our police station for non-urgent matters.

Please anticipate being asked a series of screening questions in order for our employees to provide a safe and appropriate response. All necessary precautions are being taken to protect members of the public, as well as our employees. This is to limit any possible exposure to COVID-19. We appreciate the cooperation of our community during this time.

FREQUENTLY ASKED QUESTIONS:

How is the CPS responding to COVID-19?

The safety of our community is a top priority for the CPS, as well as the safety of our employees. As such, the CPS has activated our internal Pandemic Plan and created a COVID-19 Command Group to administer our response accordingly. The situation is being closely monitored, with members of the Command Group communicating regularly with health officials, as well as all levels of government. 

What is the CPS doing to prevent the spread of COVID-19?

Our dispatchers will be asking a series of screening questions, as recommended by the health authorities, prior to dispatching an officer to a call. All police personnel have been issued Personal Protective Equipment (PPE) to be put on when a person they are interacting with displays signs of a fever, cough, or difficulty breathing.

Additionally, in order to limit contact with the public and to mitigate any potential exposure to COVID-19, the CPS may process some calls for service over the telephone instead of having an officer attend.  These decisions will be made on a case by case basis.

Further, all CPS employees have been directed to practice enhanced hygiene measures and social distancing. This has resulted in some changes in employee scheduling, alterations in office locations, as well as some employees being directed to work remotely. These changes are to ensure the safety of our workplace and to prevent any further spread of the COVID-19 virus within our community.

Will there be any disruption to services due to COVID-19?

Essential services to the community will continue and officers will be dispatched to emergency and non-emergency calls on a priority basis.

How will the CPS be enforcing any businesses or gatherings that refuse to comply under the orders of the Emergency Management and Civil Protection Act (EMCPA)?

Click here to read more about CPS enforcement during COVID-19.

Can I attend the police station to file a report?

To file a report, please call us using the following numbers, or file a report online. Please do not attend our police station. 

1)    If you require emergency assistance or are reporting a crime in progress, call 911.

2)    For non-emergencies, where no person or property is in immediate danger, call 613-932-2110.

3)    Report a crime online.

What types of reports can I file online?

If your incident is NOT an emergency, occurred within the City of Cornwall, and there are no known suspects, you can report your occurrence online for any incidents of:

  • Damage/Mischief to Property or Vehicles
  • Lost Property
  • Theft from Vehicle
  • Theft under $5000
  • Stolen Licence Plate or Validation Sticker

Can I attend the police station to complete a Police Records Check?

  • Police Record Checks checks will only be processed through the online system. Do not attend our police station.
  • During this time, the fees and wait-times associated with using the online system are now the same as our walk-in fee structure to eliminate residents having to attend our station.

I was recently in a motor vehicle collision. Can I attend the Collision Reporting Centre (CRC) to file a collision report?
Please call the CRC during their regular business hours to facilitate a collision report. Do not enter the facility located at 340 Pitt Street. A CRC representative will provide direction on when to attend, and will meet you at your vehicle in the parking to facilitate the reporting procedure. Please call 613-930-7458 between 10:00 a.m. and 6:00 p.m. from Monday to Friday for more information.

I was recently in a motor vehicle collision. Can I attend the police station to obtain a copy of the report?
Please mail a written request, including the occurrence number, a photocopy of your ID, a cheque made out to the City of Cornwall in the amount of $40.00, and address it to:

Cornwall Police Service
Attn: Records Bureau
P.O. Box 875, 340 Pitt Street
Cornwall, Ontario K6H 5T7

I need to register an alarm and/or pay for an alarm invoice. Can I attend the police station to do so?

Please click here to download an Alarm Registration Form. Fill out the form and mail the registration, along with a cheque made out to the City of Cornwall, and address it to:

Cornwall Police Service
340 Pitt Street
P.O. Box 875
Cornwall, ON K6H 5T7

I need to hire a Police Officer for an event/paid duty. How can I do this?

We will not be accepting any Paid Duty requests until further notice. 

Do I still have to sign-in to police at the CPS station, as per my release conditions?

Yes. Individuals required to sign-in at the front desk, as per their release conditions, are still mandated to attend, but will be asked to display their identification to staff through the glass partition.

I am a business owner and have questions about temporary measures put in place by the Ontario Government, including closures and essential workplaces. Who can I contact with my questions?

Please call the Ontario Stop the Spread Business Information Line at 1-888-444-3659. 

I have recently noticed a local business charging higher-than-usual prices for in-demand products. How can I report this?

If you’re aware of anyone charging higher-than-usual prices for in-demand products, report it online or call Consumer Protection Ontario at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday.

 

This situation is continually evolving, and as the information from health authorities changes, the CPS may make other service modifications as necessary. Please continue to monitor our website and social media for all updates. The changes to service as indicated above are being taken out of an abundance of caution and in an effort to reduce risk of transmitting COVID-19 within our community.

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