covid19 service updates

On December 31, 2019, a cluster of cases of pneumonia was reported in Wuhan, China, and the cause has been confirmed as a new coronavirus that has not previously been identified in humans. This virus is now known as COVID-19 (previously called 2019 Novel Coronavirus or 2019-nCoV). 

There are now confirmed cases of COVID-19 that have been identified in many countries, including Canada. The current situation is evolving. New information is becoming available daily and a clearer picture is being formed as this information is analyzed by provincial, national and international health agencies.

The safety of our community is a top priority for the Cornwall Police Service (CPS), as well as the safety of our employees. As such, the CPS has activated our internal Pandemic Plan and created a COVID-19 Command Group to administer our response accordingly. The situation is being closely monitored, with members of the Command Group communicating regularly with health officials, as well as all levels of government.



Due to adjusting concerns and the state of emergency recently declared by the province of Ontario over the spread of COVID-19, CPS is asking the public to avoid attending the police station, located at 340 Pitt Street, unless absolutely necessary. Access to the lobby will be restricted to two people at a time. Signage is displayed for passive self-screening, utilizing hand sanitizer upon entry, and adhering to social distancing (2 metres apart) within the lobby.

If you need to file a report, do not attend our police station. 

  • Call 9-1-1 for all emergencies.
  • Call 613-932-2110 for non-urgent matters.
  • Report a crime online.


  • Police Record Checks checks will only be processed through the online system. Do not attend our police station.
  • During this time, the fees and wait-times associated with using the online system are now the same as our walk-in fee structure to eliminate residents having to attend our station.
  • Should you have any questions with respect to the online process please click here to submit your inquiry to the Records Department.
  • If an applicant needs to be fingerprinted in order to complete a Vulnerable Sector check, the completion of their check will be delayed. The CPS has suspended fingerprinting services during the COVID-19 outbreak.


If you need to register an alarm, please click here to download an Alarm Registration Form. Fill out the form and mail the registration, along with a cheque made out to the City of Cornwall, and address it to:

Cornwall Police Service
340 Pitt Street
P.O. Box 875
Cornwall, ON K6H 5T7

If you need to obtain a copy of a Motor Vehicle Collision Report, please mail a written request, including the occurrence number, a photocopy of your ID, a cheque made out to the City of Cornwall in the amount of $40.00, and address it to:

Cornwall Police Service
Attn: Records Bureau
P.O. Box 875, 340 Pitt Street
Cornwall, Ontario K6H 5T7

For all other Records inquiries, please email the Records Department or call 613-933-5000 ext; 2401 during regular business hours.


  • The Collision Reporting Centre  (CRC) is open Monday to Friday from 10:00 am to 6:00 pm; however, the public is requested to contact CRC directly at 613-930-7458 before attending the police station.


  • Individuals required to sign-in at the front desk, as per their release conditions, are still mandated to attend, but will be asked to display their identification to staff through the glass partition.


  • We will not be accepting any Paid Duty/Hire-a-Police-Officer requests until further notice. 


  • Our East End Station, located at 330 Montreal Road is currently closed until further notice. 

Community partners may be able to provide information and answer questions that are not police-reated:

Phone Number
Community Resources

List of resources

Form for questions

Helpline: 613-933-6282 ext. 3129

City Hall: 613-932-6252


Eastern Ontario Health Unit

Government of Ontario

Government of Canada

Cornwall Community Hospital

Eastern Ontario Health Unit: 1-800-267-7120

Telehealth: 1-866-797-0000

Online self-assessment tool


Stop the Spread Business Helpline

Choose Cornwall

Cornwall Chamber of Commerce

Stop the Spread Helpline: 1-888-444-3659


CPS Media Releases on COVID-19:

By-Law Officers Collaborate with CPS for COVID-19 Education

EOHU Orders Several Types of Establishments to Close to Prevent Spread of COVID-19

COVID-19 Scam Alert 

Police to Enforce Orders under the Emergency Management and Civil Protection Act


Resources on COVID-19:

Eastern Ontario Health Unit

Health Canada

Government of Ontario

City of Cornwall 

List of Essential Workplaces

Ottawa Web Design